Privacy Policy

  1. Your privacy is important to us. The purpose of this privacy policy (hereinafter referred to as the “Privacy Policy”) is to inform you of how Diptab Ventures Private Limited (“Company” or “Lets Transport”) manages personal data, including personally identifiable information in accordance with the Applicable Laws. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your personal data. It also tells you how you can access and update your information and make certain choices about how your information is used.
  2. By interacting with us, submitting information to us or signing up for any promotions or services offered by us, you agree and consent to Lets Transport, its related corporations and Affiliates, (collectively referred to herein as “Lets Transport”, “us”, “we” or “our”), as well as our respective representatives collecting, using, disclosing and sharing amongst themselves your personal data, and disclosing such personal data to Lets Transport’s authorised service providers and relevant third parties in the manner set forth in this Privacy Policy.
  3. This Privacy Policy supplements but does not supersede nor replace any other consent you may have previously provided to Lets Transport nor does it affect any rights which Lets Transport may have at law in connection with collection, use or disclosure of your personal data. Lets Transport may from time to time update this Privacy Policy to ensure that this Privacy Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Privacy Policy as updated from time to time on our website, and the Lets Transport mobile applications (collectively referred to as the “Website”). Please check regularly for updated information on the handling of your personal data.
  4. For avoidance of doubt, this Privacy Policy forms part of the Website terms and conditions (“Website Terms”). In the event of any conflict, inconsistency or conflict between this Privacy Policy and the Website Terms, the Privacy Policy shall prevail. All defined terms contained in the Website Terms shall apply to this Privacy Policy unless otherwise specifically stated.
  5. The Privacy Policy covers both “online” (e.g., Website Services and mobile Services, including any Websites operated by us such as or mobile application, however accessed and / or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our “online” and “offline” activities, in relation to facilitation of transport and logistics services through a network of third party logistics providers, are collectively referenced as the “Services”. This Privacy Policy also applies to your use of interactive features or downloads that: (1) we own or control; (2) are available through the Services; or (3) interact with the Services and post or incorporate this Privacy Policy. BY ACCEPTING THE WEBSITE TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Website Terms or use our Services. This Privacy Policy is incorporated by reference into the Website Terms.

In the event you have any queries or need any clarifications about this Privacy Policy, please feel free to contact us through email address provided on our Website, including our mobile application(s).


We may ask you to provide us with certain personally identifiable information. We may collect this information through various means and in various places through the Services, including creation of Account, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create an Account. We shall ask you to provide only such personally identifiable information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose. We do not use your personal information other than to administer the Services. We may combine the information you submit under your Account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our Services. At present, we request for the following limited information:

  1. Your mobile number;
  2. Your name;
  3. Pick up address;
  4. Receiver’s Name;
  5. Receiver’s Address; and
  6. Receiver’s phone number.


  1. In addition to any personal information or other information that you choose to submit to us, we and our Third Party Provider may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the Uniform Resource Locator (“URL”) that referred you to our Services, all of the areas within our Services that you frequently schedule logistics to and from, and the day of the week/month, among other information. The Usage Information may include information such as your Internet Protocol (“IP”) address, browser type, browser language, date and time of your request, search terms and may include a domain name and the date and time for each page you view. We also collect the name of and information about any advertisement or other link that brought you to us. This information does not personally identify you. We use IP addresses to diagnose problems with our servers and to administer our website. Your IP address also is used by us to gather broad demographic information, such as your general geographic location and internet service provider. IP addresses are further used to help determine the number of our users to maintain efficient administration of our Services. This demographic information may also be used by us to analyze aggregate usage behavior. In addition, we collect for your computer, mobile or other device used to access the Services (“Device”) the corresponding IP address or other unique identifier for the Device (“Device Identifier”). A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
  2. Our Website includes links to other third party websites whose privacy practices may differ from those of Lets Transport. Lets Transport has no control over the policies, actions or omissions of third party websites and is not responsible or liable for any such policies, acts or omissions. If you submit personal information to any of those websites, your information is governed by the applicable third party privacy policies and not by the Lets Transport Privacy Policy. We urge you to carefully review the privacy policy of any website you link to, visit or share information with prior to doing so.
  3. If you email us, we may store copies of such email or similar communications between you and us. This can result in the collection of your email address or other personally identifiable information you may have in your email text, addresses, or other fields, as well as the collection of your IP address, the Internet or other routing of your communication, and the date and time of your communication. All transmissions between you and us, including emails, URLs, cookie identification numbers, usage paths, and any personally identifiable information they might contain, pass through many third party machines, operating systems, programs, browsers, web servers, networks, routers, ethernet switches, Internet Service Providers, proxy servers, intranets, the public telephone systems, or other devices, any of which may create activity logs containing such transmissions, and many of which we cannot control. When you send email, feedback, comments or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests, improve our Services, and may post or use such communications without any obligation to you.
  4. In case of booking via call centre, Lets Transport may record calls for quality and training purposes. In addition, tracking information is collected as you navigate through our Services, including, but not limited to geographic areas.
  5. Some devices, mobile or otherwise, allow applications to access real-time location-based information (for example, GPS). Our mobile apps do not collect such information from your mobile device at any time while you download or use our mobile apps as of the date this policy went into effect, but may do so in the future with your consent to improve our Services. We may use this information to optimize your experience.
  6. Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third party cookies is not covered by our Privacy Policy.


On a need to know basis, we may, from time to time, collect such relevant information about you as may be necessary from third parties.


  1. Our Services are primarily provided through the mobile application. We may collect and use technical data and related information, including but not limited to, technical information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such mobile applications.
  2. When you use any of our mobile application, the mobile application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation: (a) Your preferred language and country site (if applicable), (b) the manufacturer and model of your mobile device; (c) Your mobile operating system, (d) the type of mobile internet browsers you are using, (e) Your geolocation, (f) information about how you interact with the mobile application and any of our Websites to which the mobile application links, such as how many times you use a specific part of the mobile application over a given time period, the amount of time you spend using the mobile application, how often you use the mobile application, actions you take in the mobile application and how you engage with the mobile application, (g) information to allow us to personalize the services and content available through the mobile application.


LetsTransport requires only the following permissions from the User’s Device to facilitate the Services:

  1. SMS used to improve user experience through auto filling of OTP for faster sign up / login experience and other additional services;
  2. Location permission used for accessing location of the user to improve user experience;
  3. Contacts permission used to improve user experience for e.g. sharing details of the service to contacts; and
  4. Call permission used for calling the service partner from the application.


  1. We will use your personal data only as permitted by law, and subject to the terms of our Privacy Policy.
  2. We do not sell or share your personal data with unrelated third parties for their direct marketing purposes.
  3. The use of your personal data includes:
    1. to provide the Services we offer, to process transactions and billing, for identification and authentication purposes, to communicate with you concerning transactions, security, privacy, and administrative issues relating to your use of the Services, to improve Services, to do something you have asked us to do, or to tell you of Services that we think may be of interest to you;
    2. to communicate with you regarding our Services; and
    3. for the administration of and troubleshooting regarding the Services. Certain third parties who provide technical support for the operation of the Services (our web hosting service, for example), may need to access such information from time to time, but are not permitted to disclose such information to others.
  4. Besides the foregoing, we may display your personal information on your Account or profile page or elsewhere according to your preferences.
  5. If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, we will provide notice if such a transaction results in your information being subject to a different privacy policy.
  6. We may disclose your personal data under the following circumstances, including but not limited to:
    1. in the course of operating our business, it may be necessary or appropriate for us to provide access to your personal data to others such as our service providers, contractors, select vendors and affiliates so that we can operate the Services and our business. Where practical, we will seek to obtain confidentiality agreements consistent with this Privacy Policy and that shall limit others’ use or disclosure of the personal data you have shared.
    2. we may share your personal data if we are required to do so by law or we in good faith believe that such action is necessary to: (i) comply with the law or with legal process (such as pursuant to court order, or instructions by governmental authority, or a request by law enforcement officials); (ii) to protect, enforce, and defend our Website Terms, rights and property; (iii) protect against the misuse or unauthorized use of the Services; or (iv) protect the personal safety or property of our Users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
  7. We may disclose or share non-personal or anonymous or aggregated information with third parties, such as usage statistics of our Services or IP addresses. Aggregated non-personally identifiable information is information recorded about users and collected into groups so that it no longer reflects or references an individually identifiable user. These third parties may collect information when users visit our Services. These third parties may use this aggregated information about your visits to this and other websites in order to provide advertisements on the other websites and other forms of media about goods and services of interest to you.


  1. The security and confidentiality of your personal data is extremely important to us. We have implemented technical, administrative and physical security measures to protect guest information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect and impenetrable, and no data transmissions over the web can be guaranteed 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and do so at your own risk.
  2. If we collect information from your computer, we encrypt it while it’s being transferred to us. Once the information reaches our secure servers, as part of our security program, we employ standard procedures and safeguards, such as maintaining firewalls and having an intrusion detection system, to protect the confidentiality, security and integrity of the information we maintain.
  3. However, as with any information travelling over the internet and kept in servers, we cannot guarantee absolute security. When we work with third parties, we require that they maintain the confidentiality, security and integrity of the information and commit that the information is not used for any prohibited purpose. Additionally, we use commercially reasonable computer security safeguards to protect our databases and servers against risks of loss, unauthorized access, destruction, misuse, modification, or inadvertent or improper disclosure of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to our employees, contractors and agents who need to know that information in order for us to provide, develop or improve our Services. Security risks, however, cannot be completely eliminated and we therefore cannot guarantee complete security. If you send us an email, you should know that email is not necessarily secured against interception. Therefore, if your communication will include sensitive information like your bank account, charge card, or social security number, and you prefer not to transmit it electronically, please contact us by postal mail or telephone rather than email. We do not send emails asking for a user’s username and password or its windows username and password or any other username or password.


  1. You may withdraw, modify and correct your personal data provided directly to Lets Transport in connection with the Services, if necessary.
  2. LetsTransport allows users to the following options for updating information:
    1. send an e-mail to contact us; or
    2. Users may edit and / or delete their personal data at any time by logging into their Account on the Website. When doing so, Users will be requested to enter their password when prompted for verification purposes before their personal data is edited and / or deleted. With regards to information not available for change by Users, Users must send an e-mail to Lets Transport to request for the specified changes to be made to their personal data. Upon receipt of a request, Lets Transport may request Users to provide personal data for verification purposes. Lets Transport will respond to Users’ requests within thirty (30) days and may charge Users a reasonable fee for processing such requests.
  3. Please note that if your personal data has been provided to us by a third party, you should contact such party directly to make queries, feedback, and access and correction requests to Lets Transport on your behalf.
  4. Please note that if you withdraw your consent to any or all use of your personal data, depending on the nature of your request, Lets Transport may not be in a position to continue to provide its Services to you or administer any contractual relationship in place, and this may also result in the termination of any agreements with Lets Transport and your being in breach of your contractual obligations or undertakings, and Lets Transport’s legal rights and remedies in such event are expressly reserved.


Lets Transport hereby appoints Ankit Parasher as the grievance officer for the purposes of the rules drafted under the Information Technology Act, 2000, who may be contacted at You may address any grievances you may have in respect of this Privacy Policy or usage of your protected information or personal data or other data to him.

It is clarified that to the extent this privacy policy conflicts with any applicable provisions of law, such provisions of law shall supercede the privacy policy.


  1. This Privacy Policy shall be governed in all respects by the laws of India.
  2. To the fullest extent permitted by Applicable Laws, You hereby expressly agree that any proceeding arising out of or relating to this Privacy Policy shall be instituted in courts in Gurgaon, India.